Refund Policy
AG Sales Return and Satisfaction Guarantee Policy
At AG Sales, we are committed to providing the highest quality products and ensuring customer satisfaction. To enhance your ordering experience, we offer a 30-day Satisfaction Guarantee for returns and refunds. Below are the details of our policy:
Faulty or Damaged Goods
If you believe an item you received is faulty or damaged, please contact us immediately by phone or email. Our team will work with you to resolve the issue promptly.
30-Day Satisfaction Guarantee
We stand by the quality of our products. If your purchase was received defective or damaged, you are eligible for a return or refund under the following conditions:
- Notification Period: Customers must notify AG Sales within 30 days of date of purchase.
- Assessment: All claims are subject to an assessment by our team to confirm the validity of the issue.
- Condition of Product: Products must be returned in their original packaging and condition where possible.
Cancellations
- Before Packing: Orders cancelled after payment but before packing will incur a 15% cancellation fee.
- After Packing: If the order has been packed but not dispatched, a 25% cancellation fee will apply.
- After Dispatch: Once an order has been dispatched, cancellations cannot be accepted.
Returns Process
- Contact our customer support team via phone or email to initiate your return request.
- Provide proof of purchase and details of the issue.
- Once your claim is assessed and approved, we will guide you through the return process.
- Approved refunds will be processed promptly after the product is returned and inspected.
Important Notes
- Refunds are granted at the discretion of AG Sales management following a thorough assessment of the claim.
- Exchanges are not available, so please choose your products carefully.
Thank you for choosing AG Sales. Your satisfaction is our priority!