Shipping Policy
AG Sales Shipping Policy
At AG Sales, we are committed to delivering your orders with care and efficiency. Please read our shipping policy below for details on how we manage and dispatch your orders.
Order Dispatch
- Processing Time: Orders are dispatched within 3 business days.
- Stock Availability: If there is a shortfall in stock or a lead time to obtain certain items, we will notify you promptly with updated details.
Shipping Locations
- Domestic Shipping Only: We ship to addresses within Australia via our nominated delivery and freight partners.
- International Orders: At this time, we do not ship internationally.
Delivery Times
- Delivery times vary depending on your location and our carrier’s schedules.
- Public holidays and peak delivery periods may affect shipping times.
Lost or Damaged Goods
- Risk of Loss or Damage: Once your order is dispatched, all risk of loss or damage transfers to the delivery carrier.
- Damage Prevention: We take great care in packaging your order to ensure it arrives in excellent condition.
- Claims for Loss or Damage: If your goods are lost or damaged during delivery, please contact us and we will guide you through lodging a claim with the carrier.
Delivery Address
- Accuracy of Address: It is the customer's responsibility to ensure the recipient’s delivery address is accurate at the time of order placement.
- Incorrect Delivery Details: If incorrect delivery details are provided, resulting in undelivered or misdelivered goods, AG Sales cannot be held liable or provide compensation.
Tracking Your Order
- Once your order is dispatched, you will receive a tracking number (where available) via email or text message to monitor the delivery status.
Customer Support
If you have any questions or require further clarification about shipping, postage, or tracking your order, please contact us:
- Phone: (03) 9372 1180
- Email: sales@agagecare.com.au
Thank you for choosing AG Sales. We are proud to deliver our products with care and dedication.